Customer Service Specialist for Wyndham Vacation Ownership in Orlando, FL

Some responsibilities include:

Job ID:
1612675
Job Function:
Legal
Location:
Orlando, Florida United States
Brand / Resort:
Wyndham Vacation Ownership
Schedule:
Full-time
Customer Service Specialist – Work at Home
02 Sep 2016
Wyndham Vacation Ownership is currently seeking customer service professionals for inbound call positions in the Title Services department. The Work at Home Customer Service Specialist provides customer care for owner inquiries regarding the status of deeds for their vacation ownership, ownership changes, closing costs, recording fees and title insurance, releases of mortgage, and other questions relating to title and ownership. The individual in this role must exhibit and support Wyndham’s Count On Me! philosophy ~ to be responsive to customer needs, to be respectful in every way, and to deliver a great experience.

Be available to accept owner calls during business hours
Respond to internal and external customer communication via phone and email
Perform duties of a general clerical nature as needed

Qualifications

Education

High School Diploma or equivalent.

Knowledge and skills

Ability to prioritize tasks
Exceptional listening and communication skills (verbal and written)
Strong reading comprehension skills
Strong decision-making skills

Technical Skills

Ability to navigate multiple computer systems
Intermediate proficiency with Microsoft Word, Outlook and Excel

Schedule

First 3-6 months training period will work at the corporate office (M-F from 9-6)
Upon successful completion of training, the position will move to a work from home position and the schedule will be (M-F Noon to 8:00 PM)
Work from home requirements include the following: desk, chair, internet connection and proof of renters or homeowners insurance.

Job experience

2+ years of customer service experience
2+ years of call center experience preferred in a high volume professional environment.