At Home Rentski’s Reservations Agent

Some responsibilities include:

Date: Aug 30, 2016

Location: Broomfield, CO, US

Reach Your Peak at Vail Resorts. You’re someone who pushes boundaries and challenges the status quo. You’re brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

We are hiring for our Corporate Sales and Services Reservation team for Rentskis.com and Skirentals.com. Candidates will provide exemplary customer service with guests on inbound and outbound phone calls while fulfilling Rentskis and Central Reservation orders to all VRR and affiliate ski rental locations. Pay is $10.75 per hour and the position will run through the end of March.

Schedule:

This work-at-home position requires that the candidate be available to work 40 hours per week. Overtime will be offered during peak business periods such as the month of January. Hours will include weekend hours, evening hours and holidays.

Responsibilities include (but are not limited to):

Provide outstanding customer service relating to ski rentals
Book and Confirm inbound guest’s reservations via phone, email and written forms and take payment
Effectively and accurately enter reservations for inbound guests, Central Reservation and Travel Agent Guests
Point Person for communicating to guests where our ski shops are located

Qualifications:

Customer service experience – required
High School Diploma or Equivalent – required
Excellent communication and active listening skills – required
English fluency – required
Proficient in Microsoft Office products; Word, Excel, Outlook and PowerPoint – required

Preferred Skills:

Some College coursework
Call center work from home experience
Ski and snowboard knowledge
Spanish fluency
Computer proficiency, including ability to easily and efficiently navigate and toggle between multiple screens, talk and type simultaneously, and troubleshoot basic computer issues
A passion for skiing/snowboarding or familiarity with Vail Resorts’ mountain resorts
Vacation planning experience a plus

Technical Job Requirements:

Vail Resorts is pleased to provide some of the technical hardware equipment required to perform this role including virtual desktop terminal, keyboard and mouse, second monitor, telephone and headset.

Final Candidates must provide the following:

Dedicated landline (cellular phones, or VoIP phones are not permitted)
High-speed wired internet connection (wireless is not permitted)
Smartphone operating system capabilities – iOS and Android operating systems required
Home office free from background noise and distractions