Customer Care Assistant at Conduent in El Paso, TX
Join a Team Committed to Excellence
At Conduent, customer satisfaction isn’t just a goal; it’s a cornerstone of their business philosophy. As a Customer Care Assistant, you’ll play a pivotal role in upholding this commitment by providing top-tier support to customers with a variety of needs.
Key Responsibilities
In this role, your daily tasks will include:
- Efficient Navigation: Mastering the art of swiftly maneuvering through various computer applications to assist customers with accuracy and speed.
- Inquiry Resolution: Working collaboratively with customers to address their queries and concerns effectively.
- Troubleshooting Expertise: Providing troubleshooting assistance to customers, ensuring their issues are resolved promptly.
- Continuous Improvement: Embracing feedback and coaching to enhance both individual and team performance.
- Exemplary Service: Maintaining a professional demeanor and delivering world-class customer service to individuals from diverse backgrounds.
- Product Recommendations: Suggesting products that align with customers’ needs and preferences.
- Document Interpretation: Demonstrating proficiency in reading and interpreting various documents.
Qualifications for Success
To thrive in this role, you’ll need:
- Customer Service Experience: A minimum of six months of experience in delivering exceptional customer service, either over the phone or in person.
- Typing Proficiency: The ability to type at a speed commensurate with client requirements.
- Interpersonal Skills: Excellent telephone etiquette, listening skills, and the ability to communicate courteously and professionally with customers.
- Team Player Mentality: A collaborative spirit and the capacity to work effectively within a team environment.
- Resilience: The ability to perform under pressure and remain composed in demanding situations.
- Physical Stamina: The capacity to sit for extended periods without compromising performance.
- Attention to Detail: Exceptional attention to detail and the ability to juggle multiple tasks seamlessly.
- Self-Motivation: The drive to take initiative and excel in your role autonomously.
Apply Today
Opportunities like this don’t linger, so if you’re ready to embark on a fulfilling career journey with Conduent, don’t hesitate to apply now. Visit Conduent. Remember, jobs move swiftly in today’s market—act now to secure your spot!