• Hiring Work at Home Jobs 26.05.2017 Comments Off on Customer Care Email Specialist for Hayneedle
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    Customer Care Email Specialist for Hayneedle in Omaha, NE

    Some responsibilities include:

    What does a Customer Care Email Specialist at Hayneedle do?

    • Respond to sales and service requests from all email queues.
    • Support all customer interactions via phone on a daily basis.
    • Demonstrate care and professionalism when responding to all written communication by having the written correspondence be clear, concise, and free of errors.
    • Represent company with positive reflection of values and mission.
    • Utilize excellent customer service skills to research and resolve customer issues.
    • Demonstrate empathy, drive and enthusiasm while handling customer questions, complaints and inquiries.
    • Ownership of customer service resolutions through entire life cycle of customer service complaint or issues.
    • Internal communication with Vendor Specialist team members to address escalated vendor issues that affect the customer experience.
    • Offer input to Operational Supervisor concerning customer issues as well as changes and updates needed to websites.
    • Meet productivity goals.
    • Use judgment in the resolution of service issues to prevent monetary loss.
    • Attend training and coaching sessions to keep pace with product changes and updates.
    • Accurately input customer information.
    • Close sales (during high call volume periods) and provide after sale support.
    • Build confidence in our potential customer by having a friendly phone presence and strong product knowledge and strong understanding of customer service policies.

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