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    Tier II Support Representative for Starry in NYC, New York

    Some responsibilities include:

    This position is full time and work from home; however, you must be based in either New York or Massachusetts. As a Starry Expert, you’ll be responsible for managing escalated issues from point of customer contact to resolution.

    Who You Are

    **You have excellent customer service skills including clear, concise written and verbal communication
    **You work quickly, independently and with great attention to detail
    **You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a Starry customer
    **Ability to work some night and weekend hours
    **Strong analytical and organizational skills

    What You’ll Do

    **Respond to customer emails, phone calls, and messages related to Starry Station set up and advanced networking features
    ** Identify, investigate and resolve device and network specific issues
    ** Escalate technical issues through appropriate channels as necessary
    ** Track user concerns and feedback for weekly reporting and to ensure customer resolution/satisfaction

    To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

    Posted by vwah012015 @ 2:51 am

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