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    Service Desk Analyst Pharma/Biotech W2 ONLY for Consultant Specialists Inc (CSI) in Redwood City, CA

    Some responsibilities include:


    5724746 Service Desk Analyst I – Pharma/Biotech W2 ONLY 12 Month Contract

    Service Desk Analyst I

    Contract Service Desk Analyst
    The contract Service Desk Analyst will report directly to a Manager in the Service Desk. This Analyst will provide full remote technical support tour client’s customers/end users.

    – Troubleshoot multiple platforms: Macintosh, Windows, Mobile devices and PDAs.
    – Provide first level phone support for multiple enterprise applications including: e-mail, calendar/scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as department-specific specialized applications.
    – Provide support for mobile users who work at home, travel, or work from a remote office, using remote management tools (i.e. WebEx, Bomgar, etc).
    – Identify and resolve hardware and software applications conflicts.
    – Open and close incident and problem requests, as well as manage the classification, assignment, tracking, and completion of tickets.
    – Understand and adhere to Incident Management, Request Management and Knowledge Management policies. Ensure that resolutions are consistent with standards and do not introduce additional conflicts.
    – Help identify and implement innovative solutions for customers.
    – Escalate Severity 1, Severity Level 2 and problem tickets to the appropriate level group.
    – Work with peers across our client’s IT organizations to ensure high quality solutions are defined, developed and deployed using consistent technologies and processes.
    – Create content and evaluate effectiveness of the Knowledgebase content.

    To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

    Posted by vwah012015 @ 5:21 am

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