Roadside Assistance Agent for U-Haul Moving And Storage in Phoenix, AZ
More about the Job:
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Description: Temporary/Seasonal Agents to work until October 1st.
Monday-Sunday from 7am-7pm
(Must be available Monday’s, Tuesday’s and Friday’s) (75% Saturday’s and 25%Sunday’s)
The responsibility of a U-Haul Roadside Assistance Agent is to provide exceptional customer service with a sense of urgency when assisting our customers. This includes identifying the problem, selecting and dispatching appropriate repair services to assist the customer, adding essential documentation to contracts, as well as handling and determining a resolution to escalated calls. Candidates are required to have attention to detail, the ability to take incoming calls back to back, patience and a positive attitude. All candidates must be able to rationalize certain situations and make decisions based on reason and best judgment. Comprehension of policy and procedures will play a critical role in performance of these expectations. The primary job responsibility is to diagnose mechanical issues and arrange service for the customer that will be time sensitive. This will include walking the customer through mechanical complications over the phone, and explaining technical assistance in a way the customer will understand.
This is a great place to start being a part of the U-Haul team, to learn and have the opportunity for growth and advancement
We offer 24 hour Roadside Assistance, 7 days a week, 365 days a year
Exemplary attendance, written and verbal communication is expected. Flexible schedules are available, with paid training
Availability to work weekends is required for consideration
Previous call center experience is preferred
Dispatching experience is preferred but not required
The ability to provide consistent positive experience for the customer in any given circumstance
Possess good reasoning and decision making skills to properly address Customer needs
Compose detailed documentation of events using the customers verbiage to ensure their concerns are addressed accordingly
Communication with U-Haul associated service providers and reporting personnel
Mechanically inclined individual with a general knowledge of mechanical and automotive skills
Must be available to work one weekend day and on holidays
100% Commitment during training is required for a successful career with U-Haul.
Paid 4 week training
Job Type: Full-time
Salary: $14.00 /hour
Customer Service: 1 year
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