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    Risk Manager for Upwork

    Some responsibilities include:

    In this role, you will:
    – Lead a team of 30 risk management agents and 4 TLs:
    – Ensure their happiness and efficiency by creating a team connection, assisting with priorities, providing regular performance feedback and developing members of the team
    – Keep up with day-to-day management of team such as queue volumes, scheduling, 1x1s and team meetings
    – Partner with our Fraud Policy and Detection team in Mountain View, CA (HQ) to ensure Upwork is a safe and trusted Marketplace
    – Be the ultimate expert around fraud on the platform and emerging trends to handle the toughest escalations
    – Own feedback loop with the QA and detection teams around new fraud trends

    Requirements: To win in this role, you need:
    – Previous management experience and has a point of view on how to inspire and lead a team
    – Able to effectively communicate with various people – customers, agents, Trust and Safety.
    – Previous fraud/risk experience
    – Demonstrated ability to learn and adapt to different situations
    – A Bachelor’s degree or equivalent (preferred)

    To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

    Posted by vwah012015 @ 4:15 pm

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