Patient Billing Representative for CaptureNet in Phoenix, AZ
Some responsibilities include:
Answer inbound calls and patient portal chats from guarantors/patients in a professional, helpful, and respectful manner that gives the caller an excellent experience.
Deescalate upset callers.
Educate guarantors about their financial responsibility for the services rendered by the healthcare provider with a consultative approach.
Assist guarantor by determining and initiating the appropriate action plan to resolve a an account balance.
Educate guarantors about their payment options and expectations to pay within the designated time frame per policy.
Collects and processes payments from guarantors. Negotiate and set patient payment plans as necessary based on preset guidelines. Assist guarantors with online payments as needed.
Provide the caller with accurate information about financial assistance and charity care policies and processes.
Facilitate discounting per policy.
Thoroughly research balance disputes by utilizing every tool available, including CaptureNet systems, Hospital Patient Accounting Systems and other reference material.
Assist callers in troubleshooting technical difficulties on the patient portal.
Responds timely and accurately to follow up items that are assigned.
Documents all communication appropriately for every account level interaction.
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