Home Agent for SC Contact Centers
Some responsibilities include:
If you are looking for a new and exciting place to work, look no further than SC Contact Centers, an affiliate company of Colony Brands, Inc. Since 1926, Colony Brands Inc. has been providing quality products and customer service as a leading catalog and e-commerce business. Our contact center division, SC Contact Centers, is stepping into the future and looking to add customer service-oriented individuals to our team of Home Agents on 1st, 2nd and 3rd Shift during the week and weekends. Becoming a Home Agent offers the comfort and flexibility of working from home with the benefits and security of a well-established company.
*Greet inbound callers in a courteous, friendly, and professional manner while keying their product orders into our computer system.
*Listen attentively to customer needs/concerns and answer all customer questions.
*Stay informed about company offerings and procedures.
*Perform other duties as assigned.
*Uphold high safety standards.
*Great Incentives, Paid Training, Add-On Sales Program, Attendance Incentives, Bonus Pay *Program, Up to 40% Off Company Merchandise. Learn more about our contact centers at www.SCContactCenters.com.
*Able to attend on-line training Monday through Friday for first two weeks of employment on either 1st or 2nd shift.
*Intermediate computer skills.
*Strong technical aptitude on computer. The ability to quickly navigate through multiple systems while maintaining an upbeat conversation with customers.
*Courteous with a strong customer service orientation.
*Dependable with attention to detail.
*Strong communication skills.
*Must be able to adapt to changes quickly and think conceptually.
*Solid problem-solving skills.
*Have a distraction free, ergonomically-sound work environment.
*Meet all equipment/internet connectivity requirements.
*Previous call center or customer service experience is preferred but not necessary.
This work-from-home program is available to Missouri, Iowa and Wisconsin residents only. You must have a PC and high-speed internet connection.
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