Customer Technical Support Specialist Phone & Live Chat Support for eXcell in Phoenix, AZ 85004
More about the Job:
As a Customer Technical Support Specialist you will fully resolve troubleshooting, billing, and product inquiries from their end clients’ via inbound phone call, live chat and email channels.
Customer Technical Support Specialists take pride in creating amazing outcomes and experiences at every contact.
Nice to Have:
A minimum of 6 months in a Technical Support and / or Customer Service role (previous Call Center experience strongly preferred)
Ability to work from home after completion of the 5 week training course in at one of our the 4 Phoenix, Arizona campus training locations – home office space, phone and high-speed internet required
Ability to speak to a wide range of clients clearly, while effectively documenting in multiple systems
Ability to quickly, calmly, and professionally engage clients to understand their questions / issues and deliver a solution with an experience that surpasses expectations
Critical thinking, creative problem solving, driving customer success and multitasking skills
Proven ability to consistently deliver excellent customer service
Must be technically savvy
Demonstrated desire to learn and grow within an organization
Proficiency on PC &/or MAC + web browsers as well as a variety of call center ticketing / call tracking systems
Must be available to commit to a 5 day per week / 8 hour per day shift between the hours of 5:00AM – 10:00PM any day of the week and weekend, including holidays
Must complete mandatory 5 week on-site training course / Monday – Friday 8:30am to 5:30pm (no exceptions)
Spanish speaking applicants desired
Perks of joining the Customer Technical Support Team:
Opportunity to work from home; we provide the equipment with phone and high-speed internet reimbursement
Free snacks and lunches provided throughout training
A fun, fast-paced and casual work environment
Tons of growth and career advancement opportunities
Apply now. Jobs go fast!