OKC Customer Service Representative for Williams-Sonoma Inc in Oklahoma City, OK
Some responsibilities include:
**Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
**Extend specials to telephone customers
**Address customer questions and concerns regarding product and delivery information
**Cross sell for maximum customer/company benefit
**Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
**Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
**Perform other duties as assigned
WORK FROM HOME REQUIREMENTS:
Operating System – Window 7, Windows 8 / 8.1, Windows 10; Macintosh OS X (10.7) and higher; Linux Kernel version 2.3 or newer
Processor – Minimum Processor Speed of 3.0 GHz (2500 MHz) and minimum RAM of 2 GB
Recommended: Intel or AMD (Athlon II or Phenom II) Dual Core or more processor(s), with a processor speed of 3.0 GHZ (3000 MHz) or greater and a minimum of 4GB of RAM for Windows 7 & 8 (Windows 7 version ‘Basic Starter’ and Windows XP are NOT supported)
Sound Card with Speakers
Hard Drive disk space: 500 MB minimum free disk space; Recommended: 2 GB for Windows; 106.7 MB for Macintosh
Accessories: 17″ or larger color monitor capable of displaying a resolution of 1024 x 768 or a laptop with minimum 14″ screen; Headset compatible with your phone and connected to the phone; Single line, corded telephone (cordless not acceptable) or cellular phone with unlimited minutes
Internet: Recommended: 12MB download speed; 3MB upload speed; hard wired network connection from PC to modem/router (Wireless connection is not allowed.): Must be a Cable or DSL internet service connection, satellite internet is not acceptable.
On occasion, work-from-home associates may have to come into the building with advance notice.
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