Customer Service Representative for Saint-Gobain in Malvern, PA 19355
Some responsibilities include:
The Customer Service Representative has little to no prior Customer Service experience. This level is considered a transitional position allowing the individual to develop the skills and knowledge necessary to perform the job requirements. This position is entry level with the expectation for growth within the organization.
Perform data input in an accurate and timely fashion on all contacts with both external and internal customers. Review all open documentation to minimize errors. Process requests in an efficient and expedient manner.
Develop knowledge of company service, products, and procedures.
Protect the integrity of the company by presenting a positive and professional attitude
Assist co-workers as needed to meet goals and ensure smooth operation of the department
Develop ability to handle multiple assignments and responsibilities simultaneously. Possess the ability to listen while accessing screens and information, and speaking to customer while processing data.
Exhibit professional telephone manner, competence, resourcefulness, good communication and computer literacy.
Continually advise Customer Service Management of significant issues or problems encountered.
Utilize problem-solving and decision making skills with assistance to accurately identify customer’s needs and implement correct procedures to solve the problem in a timely manner.
Interface with interdepartmental and cross functional personnel in solving day-to-day problems and to collect information which aids in decision making.
The Order Management Associate will be required to follow standards and procedures set by the group but must be able to solve problems beyond text book examples. This individual must utilize resources and draw upon past experience to solve issues while providing superior service to our customers.
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