Exploring the Role of a Customer Service Agent at Aimco in Denver, CO
Denver, CO – Aimco is seeking a dedicated individual to join their team as a Customer Service Agent. This role involves providing support to potential Aimco customers and current tenants across the United States. The position requires professionalism, exceptional communication skills, and the ability to navigate computerized systems efficiently.
Primary Duties:
- Handling Inquiries: Take incoming calls from potential Aimco customers or existing tenants, providing assistance and information about Aimco properties nationwide.
- Community Collaboration: Work collaboratively with all Aimco communities in the United States to ensure a seamless customer experience.
- Relationship Building: Establish and nurture relationships with both internal and external customers, fostering a positive and supportive environment.
- Appointment Scheduling: Efficiently schedule onsite appointments, demonstrating strong organizational skills.
- Exceptional Service: Provide exceptional customer service, focusing on problem resolution and satisfaction.
- Product Promotion: Promote Aimco’s products and services with a low-key selling approach.
- System Proficiency: Train on the computerized system for tracking, information gathering, and troubleshooting.
- Inquiry Response: Respond to customer inquiries by referring them to published materials, secondary sources, or escalating to more senior staff when necessary.
- Multi-Tasking: Navigate and multi-task within a computerized data entry system or other relevant applications.
Minimum Qualifications:
- Work Experience: 0 – 1 year of related experience.
- Abilities: Must possess the ability to multi-task and efficiently navigate a computerized data entry system or other relevant applications.
Work Environment:
- Desk and phone work.
Work Schedule and Availability:
- Able to work a flexible full-time schedule.
- Aimco values work/life balance for its employees, offering the potential for remote work in the future.
Interested candidates can explore this opportunity further and apply on the Aimco job portal. Jobs are filled quickly, so act promptly.