After hours Customer Service Specialist/Dispatcher for Spengler Company Inc
Some responsibilities include:
** Evaluate customer calls and assign the best technician to each service appointment.
** Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
** Relay accurate information to technicians, ensuing proficient, quality customer experiences.
** Manage the whereabouts and needs of every technician in the field.
** Record the results of each service call and create report summaries for senior management.
** Be professional and establish customer rapport, encouraging repeat business.
** Respond to customer requests, resolving issues and promoting the brand.
** Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
** Update customers throughout the day on the technician’s progress.
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