Tailor Made Travel Consultant at Abercrombie & Kent
Abercrombie & Kent, a leader in luxury travel experiences, is seeking a dedicated Tailor Made Travel Consultant to join their team in Downers Grove, IL, with the flexibility of remote work. This role is pivotal in crafting personalized travel itineraries that meet and exceed client expectations.
Position Summary
The Tailor Made Travel Consultant plays a crucial role in designing, pricing, and selling bespoke travel itineraries. This position offers the chance to work remotely, providing a balance between professional and personal life.
Key Responsibilities
The primary responsibilities and accountabilities of this role include:
- Sales Goals: Achieve or surpass established sales targets.
- Custom Itineraries: Design unique travel itineraries in collaboration with guests and travel agents.
- Pricing Evaluation: Assess and confirm the value and pricing from Destination Management Companies (DMCs) or third-party suppliers.
- Advocacy and Communication: Effectively communicate the value of products and pricing to support successful sales conversions.
- Booking Management: Oversee all financial aspects of bookings within Travel Studio, ensuring accuracy and adherence to company guidelines.
- Follow-Up: Maximize conversions by timely follow-ups on pending quotes.
- Destination Knowledge: Demonstrate comprehensive knowledge of various travel destinations.
- Service Standards: Maintain or exceed Abercrombie & Kent’s service standards.
- Process Improvement: Suggest enhancements for processes, procedures, and technology.
- Collaborative Coordination: Work with Sales Assistants to manage all documentation and guest communications.
- Internal Collaboration: Partner with internal departments to streamline the booking process and sales.
- Guest Relations: Address post-tour issues to ensure continued guest satisfaction.
- Sales Projects: Participate in sales projects as assigned by management.
Required Skills and Abilities
To excel in this role, candidates should possess:
- Communication: Strong verbal and written communication skills, particularly in telephone sales.
- Organization: Detail-oriented with excellent organizational and multitasking abilities.
- Geographic Knowledge: Solid understanding of geography, destinations, cultures, and world affairs.
- Technical Proficiency: Intermediate skills in Microsoft Office and the ability to quickly learn new technologies.
- Problem-Solving: Good judgment and problem-solving skills.
- Teamwork: Ability to work effectively within a team.
- Interpersonal Skills: Strong interpersonal skills.
- Language Proficiency: Must be fluent in English; knowledge of foreign languages is advantageous.
Education and Experience
The ideal candidate will have:
- Degree: An Associate or Bachelor’s degree is preferred, but equivalent experience is also considered.
- Diploma: A high school diploma is required.
- Industry Experience: At least two years of experience in the travel industry.
- Sales Experience: Previous sales experience is preferred.
- Geography Knowledge: A robust knowledge of world geography is beneficial.
Special Requirements
- Work Schedule: Availability for evening, weekend, and approved overtime work.
- Travel: Willingness to travel internationally and maintain a current passport.
Join the Team
Abercrombie & Kent offers a dynamic and engaging work environment where your expertise in travel can flourish. If you are passionate about creating exceptional travel experiences and meet the qualifications listed, consider applying for this exciting role.
For more information and to apply, visit Abercrombie & Kent Careers.
This opportunity is ideal for those who thrive in a fast-paced, collaborative, and customer-focused environment. Take the next step in your career with Abercrombie & Kent.