• Hiring Work at Home Jobs 19.06.2017 Comments Off on Technical Support Specialist for TERRA Staffing Group
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    Technical Support Specialist for TERRA Staffing Group in WA, OR, AZ

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    Technical Support Specialist – Remote
    Bellingham, WA
    Posted June 16, 2017
    Full-time, Contract, 8:00am to 5:00pm

    Are you a Technical Support professional looking for an opportunity to work remotely?

    A unique cloud based brokerage firm is looking for a Technical Support Specialist to provide world-class customer service and technical support to real estate agents, brokers, and staff. This opportunity combines your customer services skills and technical skills while never needing to leave the comfort of your own home. Still want the ability to connect and interact with your co-workers? Do so in the companies virtual Google World environment.

    In this role, you would identify computer and software problems and make a diagnosis. You would update self-help documents so agents, brokers and staff can use self-service to fix problems themselves. You would also identify and escalate priority issues to a manager to work with product development or engineering. A support engagement can be as simple as a password reset and as complex as doing a computer rescue session performing diagnostics to determine root cause. This makes the position very exciting and challenging at the same time.

    Qualifications:

    AA degree in Computer Science or related field
    1-5 years in a high-volume, technical support role with a focus on delivering customer service
    Knowledge of relevant software computer applications and equipment
    Great communication skills
    Real Estate background a plus
    Ability to work remotely with no direct in-person supervision

    Applicants must live in WA, OR or AZ.

    If this sounds like the opportunity you have been looking for, apply today!

    https://www.terrastaffinggroup.com/myaccount/jobs/60059/Technical-Support-Specialist-Remote-in-Bellingham-WA?utm_campaign=Indeed&utm_source=Indeed&rx_campaign=indeed103&rx_group=101661&rx_job=60059&rx_source=Indeed&rx_medium=cpc&utm_medium=cpc
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  • Hiring Work at Home Jobs 16.06.2017 Comments Off on Customer Support Specialist for Kraken
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    Customer Support Specialist for Kraken in Oregon

    More about the Job:

    On our team, you’ll respond to client requests via email and live chat. Many clients write in about issues related to payments, and you will liaise with our partner banks and payment providers to ensure that clients’ deposits and withdrawals are processed quickly. You’ll also respond to general support, trading, and other questions or requests from clients.
    If you are passionate about helping people and want to change the world apply today!
    Compensation is competitive.
    Part-time positions also available.

    About You:

    Detail oriented
    Responsive
    Hard working
    Love helping people
    Security or privacy-focused
    Able to create excel formulas or execute simple scripts

    How to Apply:

    Submit your resume.
    Please complete the cognitive assessment found at https://goo.gl/forms/yYYxpaBSN7ZO6NS23
    *** Applicants who do not complete the assessment will not be considered***

    Apply now. Jobs go fast!

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  • Hiring Work at Home Jobs 16.06.2017 Comments Off on Accounts Support Specialist for GitHub in Japan
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    Accounts Support Specialist for GitHub in Japan, Australia, and New Zealand.

    More about the Job:

    The GitHub Accounts Support team is looking for a full-time team member who is based in the Asia Pacific region. This person will join GitHub as part of our global support team and support our customers around the world. This is the current list of countries in which we are set up as an employer in the Asia Pacific region, so legal working authorisation is required: Japan, Australia, and New Zealand.

    Responsibilities:
    When GitHub users have questions, they email support. We help people as quickly and awesomely as possible. Our Account Support team handle passwords, email verification, billing, legal, spam and abuse, account lockouts, fraud, and helping people choose plans. This requires a logical brain and a spidey sense for solving problems.

    The most important characteristic of our support team is that we love helping developers. GitHub is a place for people to work better, together. Our job is to help. Support treats users the way we’d want someone to treat our friends.

    Our support teammates have excellent writing chops: stellar grammar, charming written personality, and the ability to explain complicated things simply. We measure our success in swiftness, accuracy, and clarity.

    Developers: this probably isn’t the job for you, but perhaps you have a friend who would be a perfect fit. Send them this link. Thanks!

    Minimum Qualifications:

    Currently residing in Japan, Australia or New Zealand.
    Current legal working authorisation to work in Japan, Australia or New Zealand.
    Stellar English and grammar skills
    A unique writing style and voice
    Excellent problem-solving skills – you might not know all of the answers, but you know how to find and communicate the solution
    A strong sense of empathy and the ability to advocate for others
    Prior customer support experience
    Technical experience (QA, documentation, elaborate board games)

    Preferred Qualifications:

    Experience working remotely
    Previous work with GitHub and/or developers
    Knowledge of banking or online payment systems
    Experience supporting web apps

    Who We Are:
    GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers. Over fifteen million people use GitHub to build amazing things together. With the collaborative features of GitHub.com and GitHub Business, it has never been easier for individuals and teams to write faster, better code.

    https://weworkremotely.com/jobs/4886-accounts-support-specialist-remote-japan
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  • Hiring Work at Home Jobs 16.06.2017 Comments Off on Customer Care Representative for Ipsy
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    Customer Care Representative for Ipsy in CA, NY, NC, TX

    More about the Job:

    Description

    At ipsy, our customers are at the core of everything we do, and we’re committed to providing them with top-notch service. We’re searching for a support representative who is passionate about helping others, who can proactively offer solutions and ideas that will delight our members. This position is responsible for managing sensitive customer interactions, proposing creative solutions, and establishing rapport with our engaged community. Your schedule will be determined based on your time zone, and will include one weekend shift per week (shifts are 8 hours, 5 days a week).

    This position is available to candidates in California, New York, Texas, or North Carolina. Depending on your location, you could either work on site at our office in San Mateo, CA, or remotely from your home.

    COVER LETTER REQUIRED – We want to get to know you, so tell us about yourself! We’d like to hear why you’re interested in this role and what makes you a good fit for our team. Please include a memorable experience that you’ve had as a customer and what you consider the most important quality for someone who works in customer care.

    You Are:

    Support driven. You have a passion for problem-solving and enjoy being challenged. Helping others comes naturally to you.
    Perceptive and empathetic. You proactively anticipate customer needs. You can adapt your tone and approach to fit a diverse range of customer personalities and situations.
    Honest and authentic. You’re comfortable being yourself and genuinely enjoy connecting with others. You express yourself openly and respectfully, and function well as part of a team.
    Reliable and accountable. You’re consistent, dependable, and adhere to a set work schedule.
    You take ownership over the quality of your work and make an effort to improve.
    Innovative. You’re a creative thinker who can offer solutions to the trickiest conundrums. You bring compelling ideas to the table in an effort to catalyze positive change.

    Responsibilities:

    Respond to customers in a professional, friendly, and timely manner to enhance our members’ knowledge of ipsy and create a positive experience for them
    Manage sensitive issues while maintaining the highest level of professionalism; provide thoughtful, prompt resolutions with empathy and poise
    Recommend solutions to complex or escalated situations through research and critical thinking
    Share relevant, strategic insights with our product, marketing, and technology teams regarding overall customer experience and service-related trends
    Strive to exceed volume and quality goals
    Own additional projects as needed and prioritize carefully

    Qualifications:

    Bachelor degree or equivalent experience
    1-3 years in customer-centric industry
    Strong computer and typing skills, very comfortable with web-based applications and navigation between tools
    Exceptional written communication skills with keen attention to detail
    Entrepreneurial spirit with ability to manage workflow efficiently
    Willing and eager to support new channels as needed (e.g., phone, social media)
    Willing to work one weekend shift per week
    Experience providing customer support via social media is a plus

    http://jobs.jobvite.com/careers/ipsy/job/oFot5fwl?__jvst=Job%20Board&__jvsd=Indeed
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  • Hiring Work at Home Jobs 11.06.2017 Comments Off on Level 1 Survey Phone Support Contractor for Survey Studio
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    Level 1 Survey Phone Support Contractor for Survey Studio in Denver, CO

    More about the Job:

    Duties and Responsibilities:

    Answering inbound first-level support calls from contractors to review survey photos, answer questions, and troubleshoot issues
    Placing outbound calls as necessary to contact field contractors
    Reviewing collected survey data for completeness and accuracy
    Populating survey data in our systems

    Requirements:

    Ability to be friendly and personable on the phone, even with contractors who are frustrated
    Comfortable managing moderate-to-high inbound call volume of approximately 30-60 calls per day
    Ability to quickly understand photographic content
    Ability to follow instructions and communicate instructions to others
    Excellent spatial reasoning skills
    Ability to work from home as a primary workplace
    Quiet work environment with no background noise for phone calls
    Availability to answer calls from 8am – 5pm Mountain Time every weekday
    Computer with Apple OS
    High speed internet with a minimum download speed of 40Mbps
    USB Headset
    High School Diploma

    Qualities:

    Flexibility and a desire to learn
    Results-oriented personality
    Excellent oral and written communication skills
    Adaptable to changing process and workflows

    https://www.indeed.com/cmp/Survey-Studio/jobs/Level-Survey-Phone-Support-Contractor-cad316a2c85ec41f
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  • Hiring Work at Home Jobs 11.06.2017 Comments Off on Roadside Assistance Agent for U-Haul Moving And Storage
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    Roadside Assistance Agent for U-Haul Moving And Storage in Phoenix, AZ

    More about the Job:

    U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

    Description: Temporary/Seasonal Agents to work until October 1st.

    Monday-Sunday from 7am-7pm

    (Must be available Monday’s, Tuesday’s and Friday’s) (75% Saturday’s and 25%Sunday’s)

    The responsibility of a U-Haul Roadside Assistance Agent is to provide exceptional customer service with a sense of urgency when assisting our customers. This includes identifying the problem, selecting and dispatching appropriate repair services to assist the customer, adding essential documentation to contracts, as well as handling and determining a resolution to escalated calls. Candidates are required to have attention to detail, the ability to take incoming calls back to back, patience and a positive attitude. All candidates must be able to rationalize certain situations and make decisions based on reason and best judgment. Comprehension of policy and procedures will play a critical role in performance of these expectations. The primary job responsibility is to diagnose mechanical issues and arrange service for the customer that will be time sensitive. This will include walking the customer through mechanical complications over the phone, and explaining technical assistance in a way the customer will understand.

    This is a great place to start being a part of the U-Haul team, to learn and have the opportunity for growth and advancement
    We offer 24 hour Roadside Assistance, 7 days a week, 365 days a year
    Exemplary attendance, written and verbal communication is expected. Flexible schedules are available, with paid training
    Availability to work weekends is required for consideration

    Requirements:

    Previous call center experience is preferred
    Dispatching experience is preferred but not required
    The ability to provide consistent positive experience for the customer in any given circumstance
    Possess good reasoning and decision making skills to properly address Customer needs
    Compose detailed documentation of events using the customers verbiage to ensure their concerns are addressed accordingly
    Communication with U-Haul associated service providers and reporting personnel
    Mechanically inclined individual with a general knowledge of mechanical and automotive skills
    Must be available to work one weekend day and on holidays

    Education/Training:

    100% Commitment during training is required for a successful career with U-Haul.
    Paid 4 week training

    Job Type: Full-time

    Salary: $14.00 /hour

    Job Location:

    Phoenix, AZ

    Required experience:

    Customer Service: 1 year

    https://www.indeed.com/cmp/U–haul/jobs
    Apply now. Jobs go fast!

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  • Hiring Work at Home Jobs 11.06.2017 Comments Off on Appointment Setter for Davio Corp
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    Appointment Setter for Davio Corp in Tukwila, WA

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    Appointment Setter/Telemarketer
    Davio Corp – Tukwila, WA
    $13 an hour

    We are seeking qualified individuals to do appointment setting/telemarketing. We are looking for candidates to help us set appointments for our sales representatives. There is no cold calling, and a flexible schedule is available. Positions are available from the office. Working from home is available after 90 days. Requirements:

    Please read these carefully, since you must meet all of them.

    1. Must be fluent in English and Spanish

    2. Must be able to work at least one weekend and 4 more week days

    3. Hours will be 1pm-9pm or 4pm-9pm on week days.

    4. Some experience in telemarketing and sales/marketing appointment setting is preferred but not necessary.

    Compensation:

    $13/hour plus weekly/monthly bonuses. Bonuses can range $400-$1700 per month! Opportunity for quick advancement is available.

    Please email your resume and a brief cover letter to set up a possible interview.

    Job Type: Full-time

    Salary: $13.00 /hour

    Required experience:

    Telemarketing: 1 year
    Appointment Setting: 1 year

    Required language:

    Spanish

    https://www.indeed.com/cmp/Davio-Goup/jobs/Appointment-Setter-Telemarketer-b97f70c604fb304c
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  • Hiring Work at Home Jobs 11.06.2017 Comments Off on Customer Service Representative for Housemaster
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    Customer Service Representative for Housemaster in Charlotte, NC

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    HouseMaster Home Inspections

    HouseMaster Home Inspections is looking for a Call Center Representative for a work at home opportunity. This is a Full-Time position of 40 hours a week ( schedule can vary ).

    Requirements:

    Providing excellent customer service to prospective customers
    Verifying information submitted by the consumer through an online inquiry
    Pleasant and engaging phone persona
    Excellent written communication skills
    Able to quickly build rapport with potential clients
    Reliable, detail-oriented, and self-motivated
    Excellent telephone manner and listening skills.
    The ability to work under pressure.
    The ability to sit for long periods of time.
    Excellent attention to detail and multi-tasking ability.
    Self-motivation to work under his/her own initiative.
    Great organizational skills
    Knowledge of PC’s and MS Office (Computer Literate)
    Ability to type about 35WPM
    Basic computer skills and data entry
    Driven to provide friendly, exceptional customer service
    Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
    Previous Experience as a Call Center Representative is a plus, but not required.
    Real Estate Experience is a plus, but not required.
    Ability to speak multiple languages is a plus, but not required.
    Compensation $12.00/per hr. with bonuses leading up to over $15.00/per hr
    Must pass state, federal and criminal background checks.
    Must be at least 18 years of age or older.

    Required Level of Education: High School or equivalent Degree/Certification: Some college preferred, but not required. Total Years Related Work Experience: 5 years +

    ***We are looking to hire as soon as possible. ***

    Job Type: Full-time

    Salary: $12.00 /hour

    *If this describes you and you live in the Charlotte or surrounding area, then send your resume to us. We will be conducting the first interview via Skype.

    https://www.indeed.com/cmp/Housemaster/jobs/Customer-Service-Representative-8c64e7b94963bf33
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  • Hiring Work at Home Jobs 11.06.2017 Comments Off on Supervisor/Customer Service for Aetna
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    Supervisor/Customer Service for Aetna in Bismarck, ND 58503

    More about the Job:

    POSITION SUMMARY
    Responsible for the overall supervision of Customer Service employees and for achieving superior member performance through an integrated process of operational, quality, medical cost, claim and resource management while meeting and/or exceeding member, plan sponsor and provider expectations. Accountable for member satisfaction, retention, and growth by efficiently delivering competitive services to members.

    Fundamental Components:
    The candidate must have a strong track record of success in customer service leadership while exhibiting excellent oral and written communication skills. The ideal candidate must have strong business and organizational knowledge and be well organized. This position requires multi-tasking, problem solving skills and the ability to manage multiple priorities, tasks & fluctuation deadlines. Must demonstrate exceptional interpersonal skills, professionalism and customer service orientation. Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Is visible and available to staff to answers questions, monitor calls and give ongoing feedback. Assesses individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs; includes completion of monthly and annual scorecards. Monitors all performance measures such as daily stats and schedule adherence; allocates resources to meet volume and performance demands. Develops and maintains strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives. Remove barriers to job performance and ensures regulatory compliance. Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions. Effectively applies and enforces Aetna HR policies and practices, i.e., FML/EML, Attendance, Code of Conduct, Disciplinary Guidelines. Actively supports business continuity planning and ensures preparedness at all times.
    Keeps Manager informed of assignments and progress.

    BACKGROUND/EXPERIENCE desired:
    2 years leading claim/customer service team.
    Experience with claim/call center environment.
    ACAS experience preferred. IDX experience a plus.

    EDUCATION
    The highest level of education desired for candidates in this position is a Associate’s degree or equivalent experience.

    FUNCTIONAL EXPERIENCES
    Functional – Customer Service/Customer Service – Member Services – HMO products/4-6 Years
    Functional – Customer Service/Customer Service – Member Services – Traditional products/4-6 Years
    Functional – Customer Service/Management: < 25 employees/1-3 Years Functional - Leadership/Act as company spokesperson to external constituents/1-3 Years Functional - Communications/Employee communications/1-3 Years TECHNOLOGY EXPERIENCES Technical - Aetna Applications/Aetna Strategic Desktop Reporting/1-3 Years/End User Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/End User Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User Technical - Desktop Tools/TE Microsoft Excel/1-3 Years/End User REQUIRED SKILLS Maximizing Work Practices Collaborating for Results Engaging and Developing People DESIRED SKILLS Creating Accountability Driving Change Creating a Differentiated Service Experience https://sjobs.brassring.com/TGWebHost/jobdetails.aspx?jobId=42723&partnerid=25276&siteid=5012&codes=BR_INDS
    Apply now. Jobs go fast!

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  • Hiring Work at Home Jobs 04.06.2017 Comments Off on Reservation Agent for Active Network
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    Reservation Agent for Active Network

    More information about the job:

    Scope:

    We are looking for applicants who can work from the comfort of their own home, assisting customers over the phone with reservations and customer support for residents in the states of: AL, AR, DE, FL, GA, IA, ID, IN, KY, LA, MS, NY, OH, OR, PA, TX, WI, NH.

    This is a legitimate part time, seasonal home based position. Our seasonal needs are expected to run through early September 2017 with a chance for future (12 month per year) part-time status. You will be part of our growing Work-At-Home Department assisting customers with camping reservations in multiple states, including multiple State Parks. As a Work-At-Home employee you will receive continual support from our supervisory staff, Information Technology (IT), Training, and Human Resources groups.

    Be part of the latest trend in call center work by accepting incoming calls and entering reservation requests into our comprehensive database. There are no out-bound calling or sales/commission requirements; W2 provided.

    What will you need to work from home?

    A quiet work environment that provides the following:
    You will need a standard phone line. First choice is POTS/Analog phone landline. We are able to accept some cable/digital providers. We are not able to accept wireless, satellite or VoIP providers.
    High-Speed internet connection, be able to be connected directly to the vendor’s modem by Ethernet cable (NO wireless).
    Modem and phone line need to be accessible from your intended workstation.
    Have a desktop monitor (NO all-in-one, tablets, laptops or TV’s as monitors

    Job duties include:

    Accessing company programs using company provided equipment which includes a hard drive Thin Client unit and headset in order to meet customer requests.
    Assist our customers over the phone with their reservation requests, answer questions, and trouble shoot.
    Communicate effectively using scripted material, policy, guidelines, and procedures.
    Query information within the company data bases in order to support customers using our products and services.
    Maintain productivity goals and quality assurance standards.
    Adhere to our formal attendance expectations and overall company policies and procedures.
    Attend all mandated virtual training sessions, including ongoing training and development plans. Other projects and duties as assigned

    Basic requirements:

    Excellent communication and customer service skills, the ability to communicate remotely by phone, email and instant messaging (IM).
    Solid computer skills including internet knowledge (such as basic searching and queries), IM, email, some basic technical terminology
    Must be organized and self-motivated
    Minimum typing speed of 20 to 30 wpm
    Be able to provide a minimum of 25-29 hours of schedule availability, including weekend availability.

    Perks:

    Great work environment and awesome co-workers. Work and train from the comfort of your own home and save on transportation costs.
    ACTIVEx, our award winning employee participation program, will help you grow personally and professionally.
    Our ACTIVE Advantage program will help you save on activities, gear, and travel.

    Apply now. Jobs go fast!

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