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AppleCare College Program at Virginia Tech for Apple

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AppleCare College Program at Virginia Tech

Position Overview

Apple is seeking enthusiastic and dedicated students at Virginia Tech for their AppleCare College Program in Blacksburg, VA. This unique opportunity allows students to gain valuable experience while providing top-tier support to Apple customers.

Key Responsibilities

As a member of the AppleCare College Program, you will:

  • Troubleshoot various Apple devices and software.
  • Ensure an exceptional customer experience that aligns with Apple’s standards.
  • Adapt your communication style to suit different customer needs.
  • Manage multiple applications simultaneously.
  • Follow a set schedule while working from home.

Key Qualifications

To qualify for this program, candidates must:

  1. Enrollment Requirement: Be enrolled at Virginia Tech for at least two semesters or four quarters.
  2. Technical Skills: Experience with iOS, smartphones, tablets, Macs, or PCs is advantageous.
  3. Adaptability: Flexibility in communication and approach.
  4. Multi-tasking: Ability to manage several applications concurrently.
  5. Work Discipline: Capability to work from home effectively.
  6. Training Commitment: Complete 9 weeks of online training on a fixed schedule, which may include weekends.
  7. Availability: Work up to 40 hours per week during the winter holiday break, based on business needs.
  8. Pre-employment Requirements: Pass a pre-employment assessment and criminal background check.
  9. Typing Skills: Meet a minimum typing speed of 35 WPM while conversing with customers.

At-Home Requirements

Candidates must have:

  • A quiet, private, and secure workspace with an ergonomic chair and desk.
  • High-speed internet service (minimum 5 Mbps download and 1 Mbps upload) from a reliable provider.

How to Apply

For more details and to apply, visit Apple Jobs.

This is a fantastic opportunity to join a globally recognized brand and develop your skills while studying at Virginia Tech. Apply now before the positions are filled.