Telephone Research Analyst for Knowland Group
Some responsibilities include:
About the Job
We strongly believe in adding customer value and providing exceptional customer service. We take pride in providing solutions in the form of products and services that improve our customers’ businesses because, at the end of the day, it’s all about our customers! As a Research Analyst, you’ll play a crucial role in providing our hotel clients with the most up-to-date information on the group meetings industry. You’ll contact event and meeting planners to gather and collect feedback, contact information and event information to ensure our meetings industry database contains real-time data. You’ll work in a fast-paced, goal-driven environment, performing a high volume of outbound phone calls to conduct telephone interviews.
** Perform 40+ outbound phone calls and complete at least 4+ phone interviews per day with meeting planners to obtain event information
** Utilize strong computer and research skills to obtain event information via the internet
** Input and update detailed event information into Knowland’s database
** Meet and exceed monthly goals
** Proven success making outbound phone calls
** Possess self-motivation to achieve and exceed goals
** Strong computer and research skills and adept at conducting internet research
** 1+ years of customer service experience that includes performing telephone outreach
** Strong oral and written communication skills
** Past experience working from home a plus
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