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    Technical Support Representative for Sutherland Global Services in Columbia, SC

    Some responsibilities include:

    On our team you will:

    Answer inbound calls regarding technical issues and general billing inquires
    Access customer records and verify customer account information
    Access customer databases, knowledge resources, and technical applications to determine root causes and resolutions
    Interact with client departments (test desk, field service, dispatch) regarding escalations
    Schedule technician visits when issues cannot be resolved via traditional methods
    Place follow-up calls to customers to ensure their needs are met in an efficient manner
    Attend job-related training: new hire and refresher training, new product or service updates, and product cross-training

    To be a part of our team you will have:

    High School diploma or equivalent
    Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
    Direct client contact technical support experience
    Strong problem-solving and multitasking skills
    Experience working with CRM applications (preferred)

    Being a part of the CloudSource team allows you to work comfortably from home, while remaining supported and encouraged as if you were in an office environment. Our business is expanding, and we are looking for top-notch professionals to join us. If you are interested in support and stability within a company that offers the tools necessary to take your stay-at-home career to the next level, apply today! PC/Broadband Requirements Minimum Home Office Requirements:

    HEADSET
    USB
    Dual ear (designed to minimize audio interference from outside sources)
    Noise cancelling microphone
    INTERNET
    Minimum Internet speeds of 1 Mbps upload and 15 Mbps download

    FOR QUICKER RESPONSE FROM OUR RECRUITING TEAM , apply directly at: http://sjobs.net/cloudsource-tech-indeed (You may need to copy/paste into a new browser.)

    Job Type: Full-time

    Required education:

    High school or equivalent

    Required experience:

    technical support: 1 year

    To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

    Posted by vwah012015 @ 5:12 am

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