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    Report Specialist II for MedCor in McHenry, IL

    Some responsibilities include:

    Essential Duties and Responsibilities:

    Gather information from injured workers or Supervisors and enter pertinent data into proprietary software to populate reports which fulfill our client specific requirements for reporting.

    ** Immediately transfer injured calls to a Triage Nurse that were routed to him or her in error.

    ** Assist injury triage staff with data related questions as needed to process client reporting needs.

    ** Answer customer service calls and process non-triage client requests as needed relating to procedural and insurance questions.

    ** Must effectively and appropriately assist clients with problem solving any issues associated with their use of Medcor Injury Triage services.

    ** Responsible for personal schedule adherence and accurately reflecting all shift activities using the phone system.

    ** Follow HIPAA Compliance Policies to protect the confidentiality of information.

    ** Document phone interactions with callers in a report utilizing Medcor Injury Triage call processing software.

    ** Use professional phone etiquette to provide excellent customer service to help ensure client retention.

    To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

    Posted by vwah012015 @ 1:29 am

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