Report Specialist II for MedCor in McHenry, IL
Some responsibilities include:
Essential Duties and Responsibilities:
Gather information from injured workers or Supervisors and enter pertinent data into proprietary software to populate reports which fulfill our client specific requirements for reporting.
** Immediately transfer injured calls to a Triage Nurse that were routed to him or her in error.
** Assist injury triage staff with data related questions as needed to process client reporting needs.
** Answer customer service calls and process non-triage client requests as needed relating to procedural and insurance questions.
** Must effectively and appropriately assist clients with problem solving any issues associated with their use of Medcor Injury Triage services.
** Responsible for personal schedule adherence and accurately reflecting all shift activities using the phone system.
** Follow HIPAA Compliance Policies to protect the confidentiality of information.
** Document phone interactions with callers in a report utilizing Medcor Injury Triage call processing software.
** Use professional phone etiquette to provide excellent customer service to help ensure client retention.
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