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    Part-Time Customer Relations Associate for Pier 1 Imports in Fort Worth, TX

    Some responsibilities include:

    Overview

    Are you passionate about papasans? Tired of that daily commute being stuck in traffic? Would you rather spend that time with your family and friends? Do you have a customer-first attitude? If you said yes to all of these, then you may be interested in our exciting work from home opportunity!

    We are looking for motivated individuals who enjoy helping others and are passionate about providing an exceptional customer service and sales experience for customers who contact our call center. We are currently looking to hire part-time Customer Relations Remote Associates to work a schedule that may change week to week and will include weekends. As a part-time Customer Relations Associate, you will take incoming calls from customers to resolve issues or assist them in making a purchase. We offer a fun and unique environment and go above and beyond to surprise and delight each member of our Pier 1 Imports team.
    Responsibilities

    Works with customers to assure that their experiences while ordering products or dealing with issues related to our company are handled with superior service and quality.
    Helps to assure that all service levels are met or exceeded consistently.
    Identifies trends and opportunities to improve the customer experience by accurately capturing and communicating issues with products, delivery, processes, web site, systems, etc.
    Identifies opportunities to upsell and cross sell products to the customer
    Miscellaneous projects as required

    Qualifications

    Home Residence in Tarrant, Parker, Wise, Ellis, Denton Johnson, Hood, & Dallas Counties
    High speed hard wired internet (6mb/second, no WiFi) dedicated for work – Computer equipment & headset will be provided.
    Dedicated distraction free workspace
    Ability to work at the Corporate Office on occasion as required by Supervisor for coaching, administrative duties, meetings, trainings, which may be a minimum of at least 2 days per month.
    Customer service and/or sales experience required
    Experience with word processing programs and PC’s required
    Strong oral and written communication skills, adaptable and detail oriented.
    The ability to work independently
    Must be able to work holidays, nights and weekends as needed to meet the business demands & requirements.

    Hours of Operation:

    Monday-Friday 7:00am to 9:00pm

    Saturday 8:00am to 9:00pm

    Sunday 10:00am to 6:00pm

    *Expanded Hours of Operation during Holiday Season (November through mid-January)

    Mandatory Traning Dates:

    April 17th – May 5th

    Monday – Friday

    9:00am – 3:00pm

    *April 20th, 8:00am – 2:00pm (Store Visit)

    *For training & education purposes, Customer Relations Remote Associates will work from the Corporate Office for the 1st 90 days of employment
    https://application-pier1.icims.com/jobs/5147/part-time-customer-relations-associate—work-from-home/job?hub=8&mode=job&iis=indeed.com&iisn=Indeed.com&mobile=false&width=990&height=500&bga=true&needsRedirect=false&jan1offset=-420&jun1offset=-420

    Apply now. Jobs go fast!

    Posted by vwah012015 @ 7:52 pm

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