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    Member Support Representative for Doctor On Demand in Sacramento, CA

    Some responsibilities include:

    Our Customer Support team is responsible for multiple areas of the member and physician experience. You are required to support our members in every way possible, as well as work with our staff of physicians, to ensure they have the necessary support to deliver stellar care. Our team of caring and dedicated agents are setting a new standard in healthcare support and we are looking for candidates that want to do the same.

    You are:

    A patient, empathetic person who is passionate about helping customers and healthcare

    Experienced with handling sensitive data and situations (e.g. Healthcare or Banking experience)

    Tech savvy; you’re the person everyone turns to for technical advice

    A strong verbal and written communicator

    Extremely detail-oriented, you never make the same mistake twice

    Your responsibilities:

    Respond to calls, emails, and live chats from members

    Handle medical documents and clinical related tasks related to prescriptions, medical records, etc.

    Provide support to physician staff, to ensure they are able to deliver stellar patient care

    Provide Tier 1 technical support to members and physicians

    Identify and escalate priority issues that need immediate attention

    To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

    Posted by vwah012015 @ 2:24 am

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