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    Inbound Customer Service Representative for CDS Global in Boone, IA

    Some responsibilities include:

    What You Will Do…

    Customer Service Representatives receive inbound calls and provide exceptional customer service to consumers in the magazine and products industry.

    This includes responding to product and service inquiries, processing payments, updating accounts and upsell/cross-selling customers from around the globe while continually performing and meeting production standards.

    Skills You Need…

    Technical Skills

    Minimum typing requirements of 25 wpm
    Simultaneously navigate multiple PC screens and systems

    Communication Skills

    Passionate about helping others
    Speak in a pleasant tone, retain composure and gain confidence of the customer
    Proficient ability to read, write and speak the English language

    Problem Solving Skills

    Identify and anticipate customer needs
    Effectively prioritize work time to ensure productivity standards are achieved
    Comfortable working under pressure

    Customer Focus

    Make customers feel valued and appreciated
    Attitude to thrive in a fast paced, challenging, team-oriented culture
    Customer Service background or experience working with people

    Commitment

    Mandatory Training Options (choose one):
    Oct 31 – Dec 2 Monday – Friday 4pm – 9pm
    Nov 7 – Dec 2 Monday – Friday 8am- 3pm
    Nov 14 – Dec 9 Monday – Friday 8am – 3pm

    http://jobs.ourcareerpages.com/job/151952~Primary~664939?source=Indeed

    Apply now. Jobs go fast!

    Posted by vwah012015 @ 4:38 am

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