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    Enterprise Support Agent for GitHub

    Some responsibilities include:

    Responsibilities

    Take in-bound phone support requests
    Triage incoming support tickets
    Work collaboratively with other support teams
    Manage communication around customer tickets
    Troubleshoot and help solve highly complex support tickets
    Escalate issues to other support engineers and managers as applicable
    Work with our Engineering team to prioritize issues and development
    Work with our Documentation team to improve customer-facing resources

    You Must Have

    Current legal working authorization and currently residing in one of the following countries: Austria, Croatia (also called Hrvatska), Denmark, France, Germany, Ireland, Netherlands, Spain, Sweden, Switzerland, or United Kingdom
    Knowledge of Linux servers
    General understanding of how modern web applications work
    Enthusiasm for working directly with customers
    Ability to clearly write and orally communicate technical information
    Ability to review and understand code (Ruby / Bash)
    Must have a workspace conducive to answering phone calls
    Prior experience providing technical support
    Excellent problem solving skills
    Strong empathy for GitHub users and GitHub Support
    Stellar English and grammar skills

    Bonus points if you have

    Technical experience (QA, documentation, systems administration, etc.)
    Familiarity with Git and GitHub

    https://jobs.github.com/positions/38850b78-f964-11e6-9400-3ff75e7e73fe
    Apply now. Jobs go fast!

    Posted by vwah012015 @ 2:29 pm

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