Enterprise Support Agent for GitHub

Enterprise Support Agent for GitHub

Some responsibilities include:

Responsibilities

Take in-bound phone support requests
Triage incoming support tickets
Work collaboratively with other support teams
Manage communication around customer tickets
Troubleshoot and help solve highly complex support tickets
Escalate issues to other support engineers and managers as applicable
Work with our Engineering team to prioritize issues and development
Work with our Documentation team to improve customer-facing resources

You Must Have

Current legal working authorization and currently residing in one of the following countries: Austria, Croatia (also called Hrvatska), Denmark, France, Germany, Ireland, Netherlands, Spain, Sweden, Switzerland, or United Kingdom
Knowledge of Linux servers
General understanding of how modern web applications work
Enthusiasm for working directly with customers
Ability to clearly write and orally communicate technical information
Ability to review and understand code (Ruby / Bash)
Must have a workspace conducive to answering phone calls
Prior experience providing technical support
Excellent problem solving skills
Strong empathy for GitHub users and GitHub Support
Stellar English and grammar skills

Bonus points if you have

Technical experience (QA, documentation, systems administration, etc.)
Familiarity with Git and GitHub

https://jobs.github.com/positions/38850b78-f964-11e6-9400-3ff75e7e73fe
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