Customer Service Specialist in Anaheim, CA
Some responsibilities include:
Number of weekly hours: 20 hours, work at home
We are a very customer-oriented company and gaining customer satisfaction is our first and foremost concern. A positive, outgoing, and friendly attitude, as well as having a warm, positive and animated voice is a must for this position. Some technical product knowledge is required and training will be offered. For those looking for career growth, there are ample growth opportunities in this position.
Customer Service Specialist is in charge of providing after-sales customer support and engaging in customer correspondence. The incumbent is in charge of managing customer feedback and actively seeks out previous customers in order to make sure customer expectations have been met by the product and our company, as well as gather reviews and feedback about those products.
The Customer Service Specialist will be:
– Operating under the supervision of the Marketing Department, and in close relationship with the Operations Department.
– Respond to all customer product reviews and store feedback for the company and actively seeking out unhappy customers and attempting to gain their satisfaction.
– Contacting previous customers to find out if their expectations from the product and our company has been met, and gather reviews and feedback about their experience.
– Positive attitude, motivation, high energy, dedication, and willingness to learn are highly preferred
– Excellent, polite, and friendly verbal and written communication skills. Good knowledge of internet commerce and social media
– Ability to accurately document various activities and provide regular verbal and written reports on various tasks and their outcomes
– Good knowledge of Microsoft Office, with emphasis on Word, Excel, and Outlook
– Ability to work with various departments and levels in a fast-moving, fast-growing company
– Good planning, organization, and multitasking skills are preferred
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