Customer Service Specialist for GC Services in Mesa, AZ
Some responsibilities include:
Provides quality service and information regarding various available products to inbound callers.
Answer incoming/outgoing telephone calls for GC Clients
Provide accurate information about client products and services to the caller and educate callers on how to use client products and services
Handle customer calls, despite the degree of difficulty, in a courteous and business-like fashion.
Data entry on tracking systems for recording call notes, questions, and suggestions
Provide excellent quality customer service and other duties as assigned
Must have basic troubleshooting skills for internet /phone outages
Must attend regularly scheduled video conferences for team meetings and one on one coaching
Adhere to Company attendance, punctuality, and meal and rest break requirements
Maintain concentration and focus in order to meet performance goals
React positively to an ongoing, changing environment
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
Maintain good working relationship with assigned supervisors and coworkers
Perform additional duties as required by management
High School Diploma or GED is required
No experience necessary
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.
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