Customer Service Representative I for DentaQuest

Some responsibilities include:

What this Role Does:

We are questing for excellent Customer Care Representatives, who recognizes Customer Service as a career choice. If you are passionate about Customer Service, and looking for a growing company, look no further!

We are looking for career minded individuals who enjoys providing superior customer service, in a call center environment and who want to make an impact on the success of our team. Understands and adheres to all of DentaQuest administrative and contractual policies and procedures. Customer service is the voice of the company and the customer. Our Customer Care agents act as an AMBASSADOR for our Growing Organization. They EDUCATE and EXPLAIN information to customers in response to questions about their eligibility, benefits and claims, about products, plans and services.

Class room and hands on training is provided. There are no overnight shifts as our Call Center is open Monday through Friday, ~ no weekends! In addition, there is the potential to work from home after a demonstrated period of success in your new role!

Job Duties and Responsibilities

Provide excellent customer service by answering incoming phone calls from customers and providing requested information and resolution to the question.
Log all inquiries into the system and assign follow ups in the system as needed.
Respond to internal and external inquires as needed.
Meet or exceed individual and department goals.
Perform outbound outreach calls, log call in the system and run applicable reports. (Business unit specific)
Perform request a dentist functions to locate a provider and complete the placement of the member. (Business unit specific)