Customer Service Representative for Enterprise Holdings in Champaign, IL, plus check their other locations
Some responsibilities include:
Must currently live in the state of Illinois
Must currently reside in the Champaign metropolitan area
Training Schedule: 9:00-5:30pm CST Monday-Friday for 5 weeks (Paid Training)
The starting pay for this position is $12.50 per hour with the opportunity to bonus based on individual and team performance
Schedules are based on business need and could require morning, afternoon, or evening start times.
All schedules require working weekends, both Saturday & Sunday
~ Provide exceptional customer service and collect required information from the customer on every call per established criteria
~ Answers questions about products or services, determines the customer’s need, and offer solutions as needed.
~ Provide timely and accurate information reflecting a customer-oriented image for the company
~ Demonstrate and maintain professional oral and written communication with customers, co-workers and other company staff
~ Communicate information considered unsatisfactory by customers in a tactful manner
~ Offer alternatives and options to overcome customer objections
~ Accept repetitive work tasks performed in a confined work area
~ Proven ability to become an expert in all related applications, policies, and the vehicle rental process
~ Consistently meet established performance and quality standards
~ Locate and interpret complex information from a number of databases
~ Maintain a regular and reliable level of attendance and punctuality
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