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    Customer Service Rep for Home Shopping Network in TN

    Some responsibilities include:

    A Day in the Life

    Field inbound Customer Service and HSN.Com support calls with potential for extended periods of high volume
    Take sales calls and offer required upsells – making compelling offers, presenting appropriate alternatives when necessary, and asking for the sale
    Demonstrate passion and enthusiasm for customer care excellence, maintaining focus and positivity while resolving challenging or complex problems
    Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
    Make confident decisions and take meaningful and appropriate action using available tools and resources according to SOPs
    Troubleshoot problems encountered within the customer digital self-service experience
    Take personal initiative to achieve goals and objectives
    Meet all key performance Indicators – Quality, Average Handle Time and Schedule Compliance
    Other related job duties as assigned

    Keys to Success
    At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here!

    Must Haves

    Must have a high school diploma or GED equivalent
    Strong PC skills to include: internet, Microsoft Windows and Outlook
    Strong organizational, detail orientation and follow through skills
    Strong communication skills and a desire to make customers happy
    Ability to connect with the customer and bring excitement to the call
    Prefer previous experience in sales or customer service

    Why HSN

    To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

    Posted by vwah012015 @ 2:54 am

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