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    Part-Time Client Support Representative for Envision Healthcare in Dallas, TX 75240

    Some responsibilities include:

    Location: Dallas, TX, US, 75240

    Company: Envision

    A Client Support Representatives promotes favorable company relationships with staff and clients, through prompt, accurate, and courteous resolution of telephone and written inquiries. We are currently recruiting full-time candidates for second and third shifts.

    POSITION SUMMARY:

    EmCare is now looking for Remote Work From Home Part-Time Client Support Representatives. Must be flexible to work both 2nd and 3rd shifts.

    A Client Support Representatives promotes favorable company relationships with staff and clients, through prompt, accurate, and courteous resolution of telephone and written inquiries. We are currently recruiting full-time candidates for second and third shifts.

    Essential Duties and Responsibilities –

    Responsible for handling all inbound calls, email and chat
    Respond to all support tickets within defined response times
    Document all actions in tickets including customer contacts and resolution
    Assess the severity and priority of problems and requests according to issue management guidelines
    Follow all policies, procedures and protocols as defined
    Resolve or escalate problems and requests according to issue management guidelines
    Notify client if there is a delay in obtaining resolution to the problem.
    Maintain patient confidentiality according to HIPAA guidelines
    Take notes of recurring questions or problems that may be resolved by change in policy or procedure; communicate complaint patterns to management team.
    Complete other support duties as assigned.

    Non-Essential Duties and Responsibilities-

    Perform other duties as assigned.

    Minimum Qualifications:

    Education/Licensing/Certification:

    High School Diploma Required or GED equivalent.

    Experience:

    Minimum of two (2) years experience in the field or related area with demonstrated leadership skills.
    Proficient with Microsoft windows and Internet applications.
    Understanding basic computer functions, software and related interactions.
    Preferred basic understanding of medical terminology
    Preferred understanding of radiology and imaging devices
    Preferred understanding of computer architecture, networking and windows troubleshooting.

    Other i.e. knowledge and skills:

    Strong and positive interpersonal and communication skills
    Excellent written and verbal communication skills
    Ability to balance multiple priorities
    Client service oriented
    Display dependable, punctual and professional demeanor
    Maintain positive attitude
    Ability to work effectively, independently and within a team environment
    Ability to perform all duties and job requirements
    Timely report to work during established business hours or shifts

    EOE including Veterans and Disabled

    https://jobs.evhc.net/job/Dallas-Part-Time-Client-Support-Representative-%28Remote-Work-From-Home%29-TX-75240/331279900/?feedId=173500&utm_source=Indeed.com
    Apply now. Jobs go fast!

    Posted by vwah012015 @ 10:22 am

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