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    Call Center Analyst for American Well in Boston, MA

    Some responsibilities include:

    • Resolves technical problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

    • Logs all support-related issues while maintaining detailed and accurate records

    • Fulfills internal and external requests by clarifying policies and standard operating procedures

    • Generates and uphold exceptional customer relations

    • Monitors and support the company’s production systems and applications

    • Assists in monitoring intra-day staffing levels

    • Generate reports and analysis to produce requested metrics

    • Manages real-time inbound call traffic to help ensure that service levels are met

    • Supports the preparation of ad hoc analysis that enables strong understanding of the business

    To find out more visit Indeed.com and search for the position title and company. Apply now. Jobs go fast!

    Posted by vwah012015 @ 8:42 pm

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