Beneficiary Service Representative for Humana
Some responsibilities include:
Effectively answer inbound calls on the TRICARE program utilizing available resources. Resolve customer service issues in a professional and courteous manner. Effectively communicate information with internal and external customers. Prioritize workload to continuously answer incoming calls and maintain established schedules and deadlines. Utilize information systems for maintenance and reporting issues.
Our Department of Defense contract requires U.S. Citizenship for this role
High school diploma or equivalent
2 years of customer service experience
Computer literacy with MS Office products
Effective written and verbal communication skills
Analytical and organizational skills
Experience in healthcare, military or managed care environment
Primary Location: US-KY-Louisville
Other Locations: US-West Virginia-Charleston, US-Massachusetts-Boston, US-AR-Rogers, US-AL-Birmingham, US-Michigan-Troy, US-South Carolina-Lancaster, US-FL-Tampa, US-New York-Albany, US-New Jersey-Jersey City, US-OH-Cincinnati, US-Texas-San Antonio, US-GA-Atlanta, US-North Carolina-Charlotte, US-TN-Brentwood, US-Mississippi-Ridgeland, US-Maryland-Bethesda, US-IN-Indianapolis, US-Vermont-Montpelier, US-Oklahoma-Tulsa, US-Missouri-Springfield, US-Virginia-Glen Allen
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