Business Analyst- Internal Customer Analytics & Insights

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Business Analyst- Internal Customer Analytics & Insights in San Rafael, CA

Some responsibilities include:

You will help support the execution of our Enterprise Information Systems (EIS) strategies using analytics

· You and your team will partner with the service teams with the goal of increasing engagement, improving customer satisfaction and reducing Helpdesk calls

· You will develop expertise in designated business areas to provide “deep dive” analysis into metrics trends and anomalies, continually mining insights to drive product and operational improvements

· You will collaborate with others to report against initiatives by identifying key metrics and building/enhancing dashboards to track business progress and assess core initiatives

· You will serve as a thought leader for leadership to translate insights into actions and business priorities

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